Date & Time: Thursday, September 24, 2026 at 2:00 pm ET
Speaker:
Kylene Zenk, Senior Principal Human Insights Program Manager, UKG
Sponsored by:
Description:
Frontline employees make up nearly 80% of the global workforce, yet they remain one of the most essential and complex populations to attract, engage, and retain.
In this session, we’ll share insights from UKG research capturing the voices of thousands of frontline employees around the world. Discover what matters most to today’s frontline workforce, how AI and workplace technologies are shaping their day-to-day experiences, and where expectations are evolving across pay, scheduling, well-being, recognition, and flexibility.
We’ll translate these findings into practical, research-backed actions HR and operations leaders can take to strengthen the frontline employee experience. You’ll also learn how technology can help address critical workforce needs and create a more connected, people-centered workplace.
Session Takeaways:
- Understand the realities of the frontline employee experience and how AI and workplace technology are shaping the way work gets done.
- Identify practical, high-impact actions to strengthen engagement, retention, and well-being.
- Explore how technology can help address key frontline workforce needs and support a more connected, people-centered strategy.
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